Insignia picture frames sold in Best Buy might have a virus

Best Buy is warning customers who purchased its Insignia 10.4-inch Digital Picture Frames that their device may be harboring a virus, according an advisory posted on its Web site over the weekend.

Insignia digital frames, with model number NS-DPF10A, may be infected with the virus, Best Buy states in its posting. The company is asking users to contact its Insignia customer care number, 877-467-4289, to determine whether their digital picture frame is infected and how to troubleshoot the virus.

Best Buy learned of the problem in the first week of January, after receiving several customer complaints, said company spokeswoman Nissa French. It took a couple weeks for the company to ascertain the problem, which it attributes to a virus that was loaded onto the devices during the manufacturing process.

Best Buy, which sells the picture frames under its private label Insignia, has since pulled all remaining 10.4-inch Insignia picture frames and inventory from its shelves and Web site, and has discontinued the product’s production. No recall, however, has been issued. (link)


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