Geek squad loses laptop get sued for $54 mil

The saga of one crazy suit began with Best Buy customer Raelyn Campbell’s purchase of a laptop computer from a local Best Buy store in the D.C. area. A Best Buy staffer talked her into buying a $300 extended warranty. The warranty includes coverage by Best Buy’s service technicians — “Geek Squad” — for three years, and replacements of defective hardware free of charge.

Her laptop indeed experienced hardware malfunctions within a year when her on/off switch broke. At that point, Campbell breathed a sigh of relief that she purchased the warranty and took her laptop in to Best Buy. She turned in her laptop in May and was told that it would be up and running within two to six weeks. This was a major inconvenience to her, as she was a frequent business traveler, but she figured she just should stay optimistic that it came as soon as possible.

In July an ‘Agent David Goodfellow’ told Campbell that the laptop would be “ready within days”. A call several days later informed her that the laptop was not ready, and was in fact still at the repair center. The rest of the month concluded with continued assurances that it was going to leave the repair center in no time. (link)

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