CRTC orders Telus to stop ripping off customers

Telus customers who were dinged with a $2.95 fee for not using Telus long-distance are getting their money back.

But customers who made some long-distance calls through Telus, but don’t have a Telus plan, will be stuck with the bill.

In a decision released Thursday, the Canadian Radio-television and Telecommunications Commission ruled that the fee, when charged to customers who did not make any long-distance calls on Telus’s network, including those who accessed long distance using a dial-around service, could “only be viewed as equivalent to an increase in local rates.” (link)

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