Tragedy exposes VOIP flaws

An ambulance was dispatched in response to a 911 call about a toddler in distress, but the Internet phone service said paramedics went to the address it had on file – a home in Mississauga – not the Calgary residence where the distraught family waited in vain.

The child died before an ambulance sent to the right place could get him to hospital.

The family of 18-month-old Elijah Luck spoke out yesterday about their ordeal accessing 911 emergency services Tuesday night with their telephone company, Comwave, which uses voice-over-Internet-protocol technology.

Their nightmare highlights the sometimes serious problems that can occur with VoIP providers’ emergency services. (link)


1 Response to “Tragedy exposes VOIP flaws”

  1. 1 Tragedy exposes VOIP flaws Trackback on May 2, 2008 at 3:22 pm

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