Judge slaps Dell on the wrist, “bad financing, that was very bad”

The New York State Supreme Court has dealt a blow against Dell by ruling that the company and its affiliate, Dell Financial Services, engaged in fraud, false advertising, deceptive business practices, and abusive debt collection practices.

Justice Joseph Teresi ruled against the companies late last week, saying that Dell repeatedly misled customers and failed to live up to promises. The monetary damages have yet to be determined, but New York Attorney General Andrew Cuomo said that Dell will eventually have to pay back customers. The company will also have to turn over any “unlawfully earned” profits to the state.

“For too long at Dell the promise of customer service was a bait and switch that left thousands of people paying for essentially no service at all,” Cuomo said in a statement. “We have won an important victory that will force Dell to live up to its responsibilities and pay back its customers for profits that were pocketed but not deserved. This decision sends an important message that all corporations will be held accountable for the promises they make to consumers.” (ArsTechnica)


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