Yahoo Inc. is offering coupons or refunds to users who find songs they bought inaccessible after Sept. 30, when the company shuts its music-download service.
The decision to close the Yahoo Music Store had added fuel to criticisms over copy-protection measures known as digital rights management, but Yahoo promised it won’t entirely abandon loyal customers.
The company said Wednesday it is offering coupons on request for people to buy songs again through Yahoo’s new partner, RealNetworks Inc.’s Rhapsody. Those songs will be in the MP3 format, free of copy protection. Refunds are available for users who “have serious problems with this arrangement,” Yahoo said.
Spokeswoman Carrie Davis said a “small number” of users are affected by the change. Yahoo wouldn’t disclose the actual number. (link)